Frequently Asked Questions

Any additional questions please call us at (888) 791-3322 or email us. One of our specialized customer support team members would be glad to address any concerns that you may have.

I ordered email tickets, how long will it take before they arrive?

If tickets aren't immediately available, at checkout you should have been given the approximate delivery date. Please wait up to 24 hours before contacting us about etickets that have not been sent yet.

How are my tickets shipped?

Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. FedEx allows our ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.

Why is the price on my tickets different than what I paid?

Generally speaking, sellers decide to resell their tickets at a price that reflects market value, prices often rise and fall with supply and demand. Tickets sold on our website are often sold either above or below face value.

In addition to the market value fluctuating, sellers often have a large number of expenses to cover in order to get their hands on great seats. Sellers often must pay face value, plus fees (or membership fees to special clubs), and sometimes they stand in line for hours to get the best seats available. By marking up the tickets, ticket sellers make a small profit. The benefit for ticket buyers is they don't have to wait in line, on their computers, or on the phone for hours months in advance of an event to get a good seat. Instead, customers can find great seats even a couple weeks out from an event.

These are not like any tickets I have seen before, they are computer print outs - why?

You received etickets, sometimes called TicketFast - they are the more popular method for ticket delivery, as they can be emailed and sent cheaper. They will be valid at the venue - at the gate they will scan the barcode to verify the ticket is unique.

What happens if my tickets are lost or stolen?

Tickets are generally one-of-a-kind, irreplaceable items that can seldom be re-accessed or re-printed. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Regardless, customers should contact their seller to see if it is possibly to re-access lost tickets.

How do I use the interactive maps?

Interactive maps can be incredibly useful tools for finding the tickets you want. We want to make the interactive maps easy to understand and use. Here are a few tips:
Hover over a shaded section to get a pop-up bubble showing how many tickets are available in the section and a range of prices. Select the desired section to see a list of all the available tickets in that section. You can select more than one section to add more tickets to the list.
Use the plus and minus (+, -) buttons, or your mouse's scroll wheel, to zoom the map in to see sections in greater detail. Use the directional buttons or drag the map to reveal hidden sections.
Hover over a ticket listing to have its section highlighted on the map. If the map is zoomed in, it will move to bring the highlighted section into focus.
Some interactive maps include seat views. Simply hover your mouse over a section to see a photo of the view from that seat. Click on that section as per normal to view all of the tickets in that section at the top of the ticket list on the left.

Can I cancel an order after it is placed?

As a general rule, all sales on Ticketprocess.com are final. Please be absolutely sure you want to purchase the tickets before ordering.

Will my seats be together?

Tickets are guaranteed to be together, unless the seller's notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: "Zone A," "Section 200," "Row 102," etc.

However, sometimes the notes say something like "Section 2, rows A-Z" or "Section 2, Rows A and B, piggybacked" which lets you know that the seats may not be together. If they are "piggybacked," it means one seat is in front of the other, but in 2 separate rows.

Why is there else's name on my ticket?

The name on a customer's ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through Ticketprocess. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.

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